Refund policy

Return & Refund Policy

If you are not satisfied with your purchase, you may request a return within 14 days of delivery.

To be eligible for a return, items must be unused, unopened, and in their original condition and packaging. Items that have been used, opened, burned, or otherwise altered are not eligible for return.

To request a return, you may submit a return request through your HIKARI LAB customer account or contact us at kaji@hikarilab.co.

All return requests are subject to approval. Once your return is approved, we will provide the return shipping address and return instructions by email. Please do not send items back without prior approval.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping method, as HIKARI LAB is not responsible for return packages that are lost or not received.

Once your return is received and inspected, approved refunds will be issued to your original payment method. Please allow up to 7 business days for us to process your return after it is received. Your bank or payment provider may require additional time for the refund to appear in your account.

Cancellations

Orders may be canceled before they have been fulfilled. Once an order has been fulfilled or shipped, it can no longer be canceled and must follow our return process.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at kaji@hikarilab.co as soon as possible with your order number and details of the issue so we can review it and assist you.

Questions

For questions regarding returns, refunds, or cancellations, please contact us at kaji@hikarilab.co.