Terms of service

Terms of Service

Use of Products

By purchasing from HIKARI LAB LLC, you agree to use all products safely and in accordance with the instructions, care guidance, and warnings provided.

Our products are intended for lawful use only. By placing an order, you confirm that you are legally permitted to purchase and use the products in your location.

HIKARI LAB LLC is not responsible for damage or injury resulting from improper use, misuse, neglect, or failure to follow product care and safety instructions, including candle safety instructions.

Return Policy

Returns

We accept return requests within 14 days of delivery.

To be eligible for a return, items must be unused, unopened, unburned, and in their original condition and packaging.

Items that have been used, burned, opened, altered, or damaged after delivery are not eligible for return.

All return requests are subject to review and approval.

How to Start a Return

Customers may submit a return request through their HIKARI LAB customer account or order page.

You may also contact us at kaji@hikarilab.co if you need assistance with a return.

Please do not send products back without prior approval. Return instructions and the appropriate return address will be provided after your return request has been approved.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

We strongly recommend using a trackable shipping service. HIKARI LAB LLC is not responsible for return packages that are lost or not received.

Original shipping charges are non-refundable unless otherwise required by law or the return is due to an error by HIKARI LAB LLC.

Refunds

Once your approved return is received and inspected, we will notify you of the status of your refund.

If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and post the refund.

Exchanges

Exchange requests are subject to product availability.

If the requested replacement is unavailable, we may offer a refund or another available option.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your order arrives damaged, defective, or incorrect, contact kaji@hikarilab.co as soon as possible so we can review the issue and make it right.

Photos of the product and packaging may be requested to help us evaluate the issue.